Shipping and Returns
1. Shipping Information
Palmzotics is based in the Northwest of England and ships nationwide across the United Kingdom.
Processing Times
Orders are typically processed within 1–2 working days (excluding weekends and bank holidays).
During peak periods or promotional launches, processing times may be slightly longer.
Delivery Options
Delivery times are estimated at checkout and may vary depending on location.
Typical UK delivery timeframes:
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Standard Delivery: 2–4 working days
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Express Delivery: 1–2 working days (where available)
Delivery timeframes are estimates and not guaranteed.
Shipping Costs
Shipping fees are calculated at checkout and depend on:
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Delivery location
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Delivery method selected
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Order weight and size
Any free shipping promotions will be clearly stated on the website.
Delivery Responsibility
Customers are responsible for:
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Providing accurate shipping details
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Ensuring someone is available to receive the parcel
Palmzotics is not responsible for delays caused by:
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Incorrect address details
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Courier service delays
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Circumstances beyond our control
Risk passes to the customer once delivery has been completed.
2. Returns Policy
We want you to be satisfied with your purchase. If you are not, please review the information below.
Your Right to Cancel (Consumer Contracts Regulations 2013)
You have the right to cancel your order within 14 days of receiving your goods.
To exercise this right, you must notify us in writing within the 14-day period by contacting:
You then have a further 14 days to return the item.
Hygiene & Cosmetic Product Policy
Due to hygiene and safety regulations, we cannot accept returns of:
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Opened products
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Used products
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Products with broken seals
unless they are faulty.
This is in line with UK consumer law exemptions for sealed cosmetic goods.
Faulty or Damaged Products
If your item arrives damaged or faulty:
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Contact us within 48 hours of delivery
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Provide clear photographic evidence
We will assess the issue and offer:
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A replacement
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A refund
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Or another appropriate resolution
in accordance with the Consumer Rights Act 2015.
Return Conditions
Returned items must be:
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Unused
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Unopened
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In original packaging
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In resaleable condition
Customers are responsible for return shipping costs unless the item is faulty.
We recommend using a tracked delivery service, as we are not responsible for lost return parcels.
Refunds
Once your return is received and inspected:
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Refunds will be processed within 7–10 working days
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Refunds are issued to the original payment method
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Original shipping costs are non-refundable (unless the item is faulty)
3. Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
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Opened tanning accelerators
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Opened nasal tanning products
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Products showing signs of use
This protects all customers.
4. Incorrect Items
If you receive the wrong product, please contact us immediately at:
We will arrange correction at no additional cost to you.
5. International Shipping
At present, Palmzotics ships within the United Kingdom only unless otherwise stated.