Privacy Policy

Palmzotics is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Palmzotics is a UK-based e-commerce brand selling tanning accelerators and related products.

For the purposes of data protection law, Palmzotics is the Data Controller of your personal data.

If you have any questions about this policy, please contact:


Website: www.palmzotics.co.uk

2. What Personal Data We Collect

We may collect and process the following data:

Information You Provide Directly

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order details

  • Account login details (if applicable)

  • Marketing preferences

Payment Information

We do not store full payment card details. Payments are processed securely via third-party payment providers.

Automatically Collected Information

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and browsing behaviour

  • Cookies and tracking data

3. How We Use Your Data

We process your data for the following lawful purposes:

To Fulfil Orders

  • Process and deliver purchases

  • Manage payments and refunds

  • Provide order confirmations

Legal basis: Contractual necessity

Customer Support

  • Respond to enquiries

  • Handle complaints

  • Provide product information

Legal basis: Legitimate interests / Contract

Marketing

  • Send promotional emails (only if you opt in)

  • Provide offers and updates

Legal basis: Consent

You may withdraw marketing consent at any time.

Website Improvement

  • Analyse usage and improve performance

  • Enhance user experience

Legal basis: Legitimate interests

4. Sharing Your Data

We only share your information where necessary, including:

  • Payment processors

  • Delivery couriers

  • Website hosting providers

  • Email marketing platforms

  • IT and analytics providers

All third parties are required to handle your data securely and in compliance with UK GDPR.

We do not sell your personal data.

5. International Transfers

Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements

  • Adequacy regulations

  • Standard contractual clauses

6. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfilment

  • Legal, tax and accounting obligations

  • Customer service records

Typically:

  • Order records are retained for up to 6 years (for HMRC compliance).

  • Marketing data is retained until consent is withdrawn.

7. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (right to be forgotten)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://www.ico.org.uk

8. Cookies

We use cookies to:

  • Enable website functionality

  • Analyse traffic

  • Improve user experience

  • Deliver marketing content (if applicable)

You can manage cookie preferences through your browser settings.

A separate Cookie Policy may provide further detail.

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure hosting environments

  • SSL encryption

  • Restricted access controls

  • Regular software updates

While we take reasonable precautions, no system is completely secure.

10. Children’s Data

Palmzotics products are intended for adults. We do not knowingly collect data from individuals under the age of 16.

If you believe a child has provided personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.